Privacy Policy

Effective Date: September 10, 2026

Pleasant Run Apartments, LLC ("Pleasant Run," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of prospective residents, applicants, current residents, visitors, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, pleasantrunapt.com, our leasing and application processes, our resident services, and other services we provide or make available in connection with the operation of Pleasant Run Apartments.

1. Information We Collect

The types of information we collect depend on how you interact with Pleasant Run.

Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Mailing address
Current or previous address
Apartment preferences
Desired move-in date
Information submitted when requesting information or a property tour
Communications and correspondence with our leasing or management team
Information provided through resident-service requests
Information submitted through online forms
Information provided in connection with a rental application or lease

Rental Application Information

If you apply to rent an apartment at Pleasant Run, we or our authorized service providers may collect information necessary to process and evaluate your application.

Depending on the application and screening services used, this information may include:

Date of birth
Social Security number
Driver's license or other government-issued identification information
Current and previous rental history
Employment and income information
Financial information
Credit-related information
Background or screening information
Information concerning household members or occupants
Information necessary to verify identity or prevent fraud
Documents you upload in connection with your application

We use this information for legitimate leasing, screening, identity-verification, fraud-prevention, compliance, and property-management purposes.

Information Collected Automatically

When you visit pleasantrunapt.com, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Links clicked
Date and time of website visits
Referring website
General information concerning how you interact with our website

We may use cookies, pixels, analytics technologies, and similar technologies to operate, secure, analyze, and improve our website.

2. Online Applications and RealPage Services

Pleasant Run uses RealPage technology, including LOFT and online leasing services, to facilitate certain leasing and resident services.

Through these services, prospective residents may be able to:

View apartment availability
Pre-qualify
Complete rental applications
Provide information for screening and verification
Pay certain application-related fees or deposits
Electronically sign lease documents

Residents may also use RealPage's LOFT/ActiveBuilding services to access resident-related services, community information, payment functionality, and other features made available by the property.

Information you submit through RealPage services may be provided to RealPage and other authorized service providers as necessary to process your application, perform screening and verification, administer your lease, provide resident services, process payments, prevent fraud, and perform other services on our behalf.

RealPage may process information as a service provider or technology provider for Pleasant Run.

3. How We Use Personal Information

We may use personal information for purposes including:

Responding to inquiries and requests
Scheduling and managing property tours
Providing information about apartments, availability, pricing, amenities, and community services
Processing rental applications
Verifying identity and application information
Conducting or facilitating rental screening
Evaluating applications in accordance with our rental criteria
Preparing, executing, and administering leases
Communicating with prospective and current residents
Processing payments and fees
Providing maintenance and resident services
Managing resident accounts
Preventing fraud and unauthorized activity
Maintaining the security of our website, systems, property, residents, and staff
Improving our website, leasing process, and resident experience
Sending requested or relevant communications
Complying with legal and regulatory obligations
Establishing, exercising, or defending legal claims
Performing other purposes disclosed at the time information is collected

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate Pleasant Run and provide services to you.

These parties may include:

RealPage and applicable RealPage services, including LOFT and Online Leasing
Rental application and resident-screening providers
Identity and income verification providers
Payment processors
Property-management software providers
Website hosting and technology providers
Customer relationship management and communication providers
Website analytics providers
Maintenance and resident-service providers
Professional advisors, including attorneys, accountants, and consultants
Government agencies, courts, law enforcement, or other parties when required or permitted by law
Other vendors and service providers that perform services on our behalf

We do not authorize our service providers to use personal information provided to them by Pleasant Run for purposes unrelated to the services they perform for us, except as otherwise permitted by applicable law or disclosed to you.

5. Rental Screening and Consumer Reports

If you submit a rental application, we may obtain information from consumer reporting agencies and other third parties to assist with evaluating your application.

This may include credit, rental-history, identity-verification, income-verification, background, or other information permitted under applicable law.

The use of consumer reports and related information is subject to applicable federal, state, and local laws, including the Fair Credit Reporting Act where applicable.

If an adverse action is taken based in whole or in part on information obtained from a consumer report, you may receive notices and rights required by applicable law.

6. Payments

If you make payments through an online platform, your payment information may be collected and processed by Pleasant Run's authorized payment-processing providers.

We may not directly receive or store complete payment-card or banking credentials when payment processing is handled by a third-party provider. The applicable payment provider may maintain its own privacy policy and security practices.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website traffic
Improve website performance
Analyze how visitors use our website
Detect security issues
Support marketing or advertising activities, where applicable

You may be able to control cookies through your browser settings. Blocking or disabling certain cookies may affect website functionality.

If Pleasant Run adds analytics, advertising, retargeting, or other tracking technologies in the future, this Privacy Policy may be updated to reflect those technologies.

8. Communications and Text Messages

If you provide your telephone number or email address, we may use that information to communicate with you regarding your inquiry, apartment application, lease, resident account, maintenance request, payment, or other transaction with Pleasant Run.

Where required by law, we will obtain appropriate consent before sending marketing text messages or making certain automated calls.

You may opt out of promotional emails by using the unsubscribe mechanism included in the applicable communication.

For transactional or resident-service communications, opting out of certain communications may not be possible when the communication is necessary to provide requested services or administer your tenancy.

9. Third-Party Websites and Services

Our website may contain links to websites, applications, resident portals, payment systems, application systems, or other services operated by third parties.

For example, our online leasing and resident services may direct you to RealPage or other third-party platforms.

Those third parties may maintain their own privacy policies and terms of use. We encourage you to review those policies before submitting information directly to a third-party service.

Pleasant Run is not responsible for the privacy or security practices of third-party websites or services that we do not control.

10. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee that information transmitted through the Internet or stored electronically will always remain completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Process and administer rental applications
Provide services to residents
Maintain leasing and property-management records
Comply with legal, accounting, tax, and regulatory requirements
Resolve disputes
Enforce agreements
Protect our legal rights
Prevent fraud and misuse

The length of time information is retained varies depending on the type of information and the reason it was collected.

12. Texas Residents and Applicable Privacy Rights

Pleasant Run is located in Texas and seeks to comply with applicable Texas privacy and data-protection requirements.

The Texas Data Privacy and Security Act ("TDPSA") provides certain Texas residents with privacy rights, subject to the Act's applicability requirements, exemptions, and limitations.

If you believe you have a privacy right under applicable law, you may submit a request by contacting Pleasant Run using the contact information provided below.

We may need to verify your identity before completing certain privacy requests. We may also decline or limit a request when permitted or required by applicable law.

Nothing in this section limits any rights you may have under other applicable federal, state, or local laws.

13. Children's Privacy

Our website is intended for adults and prospective residents and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, third-party providers, or applicable laws.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

Questions regarding this Privacy Policy or Pleasant Run's privacy practices may be directed to:

Pleasant Run Apartments, LLC
2525 W. Pleasant Run Rd
Lancaster, TX 75146

Phone: 972-228-2137

Email: prun972@gmail.com

Website: pleasantrunapt.com